Gift Certificates are available in any amount and may be purchased online, by phone at 724.719.2800, or you may contact us via our CONTACT US page. Gift Certificates can easily be printed from your computer, may be picked up in person or we are happy to mail them, either to you or to the recipient of your choice.
Spa products used during your treatment are available for purchase. Additional selections of unique retail products may also be available. Simply inquire with your therapist or esthetician, or at the front desk.
Gratuity is not included in the price of our services or spa packages. Customary tipping runs 15% to 20% but is, of course, at your discretion. We are unable to add gratuity to your credit card at the time of service, all gratuities must be cash.
All spa appointments have been designed to allow the appropriate time for full enjoyment of each service. We will do our best to accommodate late arrivals, however the length of service may be adjusted so as not to interrupt the scheduled appointments of other guests. The full price of scheduled services will apply, so please plan accordingly.
Your spa appointment is reserved especially for you, so we ask that you please notify us a minimum of 24 hours in advance to change or cancel your appointment. Cancellations occurring within 24 hours of your appointment will be subject to a $25.00 cancellation fee.
- In lieu of our previous $10 savings for pre-booking appointments, loyal clients will now be rewarded in a number of other ways! Treatment Series and Memberships make fantastic options for frequent Tranquility visitors, and all clients will be rewarded with VIP Points - redeemable for cash!
- Beginning May 27, 2014 all tips must be left in cash. Credit cards will no longer be an acceptable form of payment for leaving gratuity, so please plan accordingly!
- Previous discounts (Scott Spine & Rehab, UPMC, Chamber of Commerce, etc.) will no longer be valid at Tranquility.
Please inform your therapist or esthetician of any injuries, surgeries, or medical conditions as some treatments may be contraindicated.
Undress to your level of comfort. Our therapists use modest draping techniques to ensure that your comfort is always maintained.
Please silence or turn off all cell phones and pagers upon entering the spa.
Please arrive 15-20 minutes prior to your service to allow ample time to check in, fill out any necessary paperwork and unwind in our relaxation room. Your reservation time is the actual treatment start time.